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Questions? You’ve come to the right place.
Whether you’re brand new to Journee or moments from taking off, our FAQs have got you covered. Browse or search below.
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Featured articles
4 articles
What is Journee and how does it work?
What's included in the cost of my trip?
What type of accommodation do you book?
How do I make changes to my Journee Proposal?
Introduction to Journee
19 articles
What is a Journee trip like?
How will I know what to pack?
What is Journee and how does it work?
Who is Journee for?
How will I know what currency to bring?
When can I reveal my destination?
Where does Journee send people?
Can we exclude destinations?
View all articles in “Introduction to Journee”
Surprise Destinations
6 articles
How does Journee match people?
Do I get clues about my mystery destination?
What if I don't like the destination I'm matched with?
Will I need a visa?
How do you make sure a destination is safe for solo (female) travellers?
Do Journee organise trips inside the UK?
Payment
4 articles
How much does Journee cost?
What's included in the cost of my trip?
What should my budget be on the Journee Questionnaire?
When do you pay for your Journee trip?
Flights & Accommodation
6 articles
How does it work with flights?
What type of accommodation do you book?
How much luggage is included in the cost of my trip?
How does Journee address the role of airline travel in the climate crisis?
What happens if my flight is cancelled or changed before my trip?
Am I entitled to compensation if my flight is delayed, disrupted, or cancelled?
Changes & Cancellations
5 articles
I've already booked my trip but I need to change my dates, what should I do?
I've booked my trip but I need to cancel, what should I do?
I've already booked my trip but I want to change my travel companion, what should I do?
Will my trip be affected by the Ukrainian crisis?
How do I make changes to my Journee Proposal?
Once You've Booked
12 articles
Do I need to buy travel insurance?
Are airport transfers included?
Are the experiences you book private?
My passport is expired, should I still fill out the Booking Details form?
I need to update my passport details, how should I do that?
What time should I get to the airport?
How can I add my Journee Passport to my home screen? (iOS)
How can I add my Journee Passport to my home screen? (Android)
View all articles in “Once You've Booked”
