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Whether you’re brand new to Journee or moments from taking off, our FAQs have got you covered. Browse or search below.
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Featured articles
1 article
What is Journee and how does it work?
Introduction to Journee
19 articles
What is a Journee trip like?
How will I know what to pack?
What is Journee and how does it work?
Who is Journee for?
How will I know what currency to bring?
When can I reveal my destination?
Where does Journee send people?
Can we exclude destinations?
View all articles in “Introduction to Journee”
Surprise Destinations
6 articles
How does Journee match people?
Do I get clues about my mystery destination?
What if I don't like the destination I'm matched with?
Will I need a visa?
How do you make sure a destination is safe for solo (female) travellers?
Do Journee organise trips inside the UK?
Payment
4 articles
How much does Journee cost?
What's included in my budget?
What should our trip budget be?
When do you pay for your Journee trip?
Flights & Accommodation
7 articles
How does it work with flights?
What type of accommodation do you book?
How much luggage is included in my budget?
How does Journee address the role of airline travel in the climate crisis?
What happens if my flight is cancelled or changed by the airline after I book?
Am I entitled to compensation if my flight is cancelled?
How can I claim compensation if my flight is delayed or disrupted?
Changes & Cancellations
5 articles
What if COVID disrupts my trip?
I've already booked my trip but I need to change my dates, what should I do?
I've booked my trip but I need to cancel, what should I do?
I've already booked my trip but I want to change my travel companion, what should I do?
Will my trip be affected by the Ukrainian crisis?
Once You've Booked
9 articles
Do I need to buy travel insurance?
Are airport transfers included in my budget?
Are the experiences you book private?
My passport is expired, should I still fill out the Booking Details form?
I need to update my passport details, how should I do that?
What time should I get to the airport?
How can I add my Journee Passport to my home screen? (iOS)
How can I add my Journee Passport to my home screen? (Android)
View all articles in “Once You've Booked”
