Journee 101

Featured articles

• What is Journee and how does it work?

Introduction to Journee

• What is a Journee trip like?
• How will I know what to pack?
• What is Journee and how does it work?
• Who is Journee for?
• How will I know what currency to bring?
• When can I reveal my destination?
• Where do you send people?
• Can we exclude destinations?
• View all articles in “Introduction to Journee”

Mystery Destinations

• How do you pick a destination for people?
• Do I get clues about my mystery destination?
• What if we don't like the destination we're matched with?
• Will I need a visa?
• How do you make sure a destination is safe for solo female travellers?
• Do Journee organise trips inside the UK?

Payment

• How much does Journee cost?
• What's included with our budget?
• What should our trip budget be?
• When do you pay for your Journee trip?

Flights & Accommodation

• How does it work with flights?
• What type of accommodation do you book?
• How much luggage is included in my budget?
• How does Journee address the role of airline travel in the climate crisis?
• What happens if my flight is cancelled or changed by the airline after I book?
• Am I entitled to compensation if my flight is cancelled?
• How can I claim compensation if my flight is delayed or disrupted?

Changes & Cancellations

• What if COVID disrupts my trip?
• I've already booked my trip but I need to change my dates, what should I do?
• I've booked my trip but I need to cancel, what should I do?
• I've already booked my trip but I want to change my travel companion, what should I do?
• Will my trip be affected by the Ukrainian crisis?

Once You've Booked

• Do I need to buy travel insurance?
• Are airport transfers included in my budget?
• Are the experiences you book private?
• My passport is expired, should I still fill out the Booking Details form?
• I need to update my passport details, how should I do that?
• What time should I get to the airport?
• How can I add my Journee Passport to my home screen? (iOS)
• How can I add my Journee Passport to my home screen? (Android)