The EU regulation 261 often entitles you to compensation in the event of flight delays and cancellations. That being said, the process for applying for compensation varies depending on when your flight was disrupted. Please see the relevant section below:
Flight cancelled or disrupted before departure
If your flight is cancelled or disrupted before you've departed, it's often impossible for you to rearrange your own flights as you don't know where you're headed!
So, if your flight is cancelled before you depart and no alternatives are offered by your airline, we will book and pay for your replacement flights up to the value of £400pp.
This means that we will also handle applying for compensation under the EU 261 regulation. We will then use those funds to cover the debt we incur in booking replacement flights. That means you will not receive compensation for your cancelled flight, but you will also not bear the financial responsibility of booking the replacement.
Flight cancelled or disrupted while you're away
Once you've revealed your destination, it is almost always easiest for Explorers to manage flight disruptions on their own, you can see our dedicated FAQ in regard to this here.
If you've handled flight issues and any additional expenses yourself, you can apply for compensation directly on your airline’s website and will typically just need to enter your booking reference (which can be found on your digital and printed itinerary), your name, and the email address associated with your booking (partnerships@journeetrips.com).
Sometimes airlines have slightly different criteria and policies for compensation claims, but your airline’s website should have all the information you need.
Tap the following for links to popular airlines' compensation pages: British Airways, Ryanair, easyJet, Wizz Air, Aegean Air.
If you have any questions or require any further information, please don’t hesitate to email us!