Depending on your carrier and departure point, you may be entitled to compensation under EU regulation 261 in the event of flight delays and cancellations. That being said, the process for applying for compensation varies depending on when your flight was disrupted. Please see the relevant section below:
Flight cancelled or disrupted before departure
If your flight is cancelled or disrupted before you've departed, it's often impossible for you to rearrange your own flights as you don't know where you're headed! So, we will be in touch with the best options ASAP.
If your flight is cancelled at the last minute and no alternatives are offered by your airline, we will find the best alternatives and will be in touch with replacement options. Explorers will be responsible for any excess flight costs due to the fact that you are able to apply for compensation and/or claim the cost of new flights from your airline. Unfortunately, many airlines make it impossible for us to make claims or apply for compensation on your behalf, so we are unable to cover the entire flight cost and recuperate the expenses for you. In some cases, we will be able to contribute up to £100pp in order to ease the immediate financial impact of booking replacement flights.
Flight cancelled or disrupted while you're away
Once you've revealed your destination, it is almost always easiest for Explorers to manage flight disruptions on their own, you can see our dedicated FAQ in regard to this here. That being said, we're always on hand to help when necessary!
Once you've handled flight issues and any additional expenses, you can claim expenses and/or apply for compensation directly on your airline’s website, details on how to do so are below.
Applying for compensation
You will typically just need to enter your booking reference (which can be found on your digital and printed itinerary), your name, and the email address associated with your booking (firstname.lastname@example.org, if there are any issues just let us know!).
Sometimes airlines have slightly different criteria and policies for compensation claims, but your airline’s website should have all the information you need.
Tap the following for links to popular airlines' compensation pages: British Airways, Ryanair, easyJet, Wizz Air, Aegean Air.
If you have any questions or require any further information, please don’t hesitate to get in touch!