If you need to cancel your trip for whatever reason, you can do so anytime by contacting us over WhatsApp or email, here the Community team will be on hand to help.
Once you’ve paid your deposit, your trip is considered booked and your deposit will become non-refundable.
Your deposit is used to secure your non-refundable flights. It’s imperative that we book these right away due to flight price fluctuations and to avoid them selling out. We do this as soon as you fill in your Booking Details form, so we are never able to refund the cost of your flights.
As we incur fees when cancelling bookings we’ve made for you, cancellation charges will be set as a percentage of your trip cost based on the days until your departure at the moment of cancellation. This will be calculated from the moment we receive written confirmation of cancellation over WhatsApp or email.
Cancellation charges
If you notify us:
- More than 90 days before departure, Journee will retain your full deposit or charge you the cost of your flights if higher
- 45-90 days before departure – you’ll be charged 50% of your trip budget
- 15-44 days before departure - you’ll be charged 75% of your trip budget
- Within 14 days of departure - you’ll be charged 100% of your trip budget
If your dates are no longer possible, we can also have a look at moving your trip dates. You can see our full policy for these changes here. In all cases, we strongly recommend taking out travel insurance before your adventure in case you do need to cancel your trip, you can find out more here.
If you booked your trip before the 11th of September 2024, please message the community team regarding your cancellation policy.