If you need to cancel your trip for whatever reason, you can do so anytime by contacting us over WhatsApp or email. The Community team will be on hand to help.
Once you’ve paid your deposit, your trip is considered booked and the minimum deposit amount becomes non-refundable. Minimum deposits are 25% of your trip cost in the UK, and 35% in the USA and Canada. If you upgrade your flights and/or change your dates, the associated costs are also non-refundable in the event of cancellation.
Your deposit is used to secure your non-refundable flights. It’s imperative that we book these right away due to flight price fluctuations and to avoid them selling out. We do this as soon as you fill in your Booking Details form.
As your departure date nears, more of your trip's bookings become non-refundable. Because of that, Journee's cancellation charges increase the closer you cancel to your departure date. The section below outlines the exact charges and timelines. The length of time before departure is calculated from the moment we receive written confirmation of cancellation over WhatsApp or email from the lead Explorer.
Cancellation charges
Please note: if you upgrade your flights and/or change your dates, the associated costs are also non-refundable when they exceed the percentages listed below.
If you notify us:
More than 90 days before departure, Journee will retain your 25% (UK)/35% (US/Can) deposit
45-90 days before departure – you’ll be charged 50% of your trip budget
15-44 days before departure - you’ll be charged 75% of your trip budget
Within 14 days of departure - you’ll be charged 100% of your trip budget
If your dates are no longer possible for you, we can also have a look at moving your trip dates. You can see our full policy for these changes here. In all cases, we strongly recommend taking out travel insurance before your adventure in case you do need to cancel your trip, you can find out more here.