Questions? You’ve come to the right place.
Whether you’re brand new to Journee or moments from taking off, our FAQs have got you covered. Browse or search below.
Featured Articles
4 Answer
What is Journee and how does it work?
What's included in the cost of my trip?
What type of accommodation do you book?
How do I make changes to my Journee Proposal?
Introduction to Journee
22 Answer
How will I know what to pack?
What is a Journee trip like?
What is Journee and how does it work?
How will I know what currency to bring?
Who is Journee for?
When can I reveal my destination?
Where does Journee send people?
Can we exclude destinations?
Introduction to Journee
”Surprise Destinations
8 Answer
How does Journee match people?
Do I get clues about my surprise destination?
What if I don't like the destination I'm matched with?
Will I need a visa?
How do you make sure a destination is safe for solo (female) travellers?
Do Journee organise trips inside the USA?
Is there any way for me to know my destination before my trip?
Do Journee organise trips inside the UK?
Payment
6 Answer
Flights & Accommodation
7 Answer
How does it work with flights?
What type of accommodation do you book?
How much luggage is included in the cost of my trip?
How does Journee address the role of airline travel in the climate crisis?
What happens if my flight is cancelled or changed before my trip?
Am I entitled to compensation if my flight is delayed, disrupted, or cancelled?
How do I book airport parking?
Changes & Cancellations
6 Answer
I've already booked my trip but I need to change my dates, what should I do?
I've already booked my trip but I want to change my travel companion, what should I do?
Will my trip be affected by the Ukrainian crisis?
How do I make changes to my Journee Proposal?
What happens to my trip if my destination is no longer safe due to Force Majeure/Acts of God?
I've booked my trip but I need to cancel, what should I do?
Once You've Booked
13 Answer