Unfortunately, a huge part of travel can be unexpected flight changes and delays. 

Although these changes are out of our hands, we understand how frustrating delays can be and the negative impact they can have on the start or end of your Journee trip. 

Under EU rule 261/2004 you are entitled to compensation from your airline in the event of a delay over 3 hours. This is usually a pretty speedy and simple process. 

You can find the compensation form on your airline’s website and will typically just need to enter your booking reference (which can be found on your digital and printed itinerary), your name, and the email address associated with your booking (partnerships@journeetrips.com).

Sometimes airlines have slightly different criteria and policies for compensation claims, but your airline’s website should have all the information you need.

Tap the following for links to popular airlines' compensation pages: British AirwaysRyanair, easyJet, Wizz Air, Aegean Air

If you have any questions or require any further information, please don’t hesitate to email us!

Please keep in mind that, in the event of a flight cancellation, our process for compensation is different from the above. Please see this FAQ for more information on cancellations.